Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Our Commitment to Privacy

RJ VIP Transfer Booking Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our booking platform to connect with verified transfer partners. By using our services, you agree to the collection and use of information in accordance with this policy.

Data Controller: RJ VIP Transfer Booking Agency is the data controller responsible for your personal information. For any data protection inquiries, please contact us at info@rjviptransfer.co.uk. This Privacy Policy complies with UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect information that you provide directly to us when making a booking or contacting us:

Personal Information
  • Full name
  • Email address
  • Phone number
  • Country of residence
Booking Information
  • Transfer details (pickup, dropoff)
  • Travel dates and times
  • Vehicle preferences
  • Passenger count
  • Special requests or messages
Payment Information
  • Online payment details (Revolut, Wise, Visa, Maestro)
  • Transaction reference numbers
  • Payment status
Technical Information
  • IP address
  • Browser type and version
  • Device information
  • Usage data and cookies

How We Use Your Information

We use the information we collect for the following purposes:

Purpose Description
Booking Processing To process your transfer booking and connect you with verified transfer partners
Communication To send booking confirmations, updates, and respond to your inquiries
Payment Processing To process your online payments (via Revolut, Wise, Visa, Maestro) and manage payment status
Service Improvement To analyze usage patterns and improve our booking platform
Legal Compliance To comply with legal obligations and protect our rights
Customer Support To provide customer support and handle disputes or complaints
Legal Basis for Processing (GDPR Article 6)
Processing Activity Legal Basis
Booking Management Contractual necessity
Payment Processing Contractual necessity & legal obligation
Customer Communication Contractual necessity
Fraud Prevention Legitimate interest
Regulatory Compliance Legal obligation
Marketing (if applicable) Consent

Consent and Your Choices

We require your explicit consent for certain types of data processing:

Marketing Communications

We will only send you marketing emails, newsletters, or promotional materials if you have explicitly consented to receive them. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

Tracking Cookies

We use cookies and similar tracking technologies. When you first visit our website, you will see a cookie consent banner. You can choose to accept or reject non-essential cookies. Essential cookies are required for the website to function and do not require consent.

How to Give, Refuse, or Withdraw Consent:
  • Give consent: Check the relevant boxes when making a booking or subscribing to our newsletter. For cookies, click "Accept All" in the cookie consent banner that appears on your first visit.
  • Refuse consent: Leave the boxes unchecked or click "Reject All" in the cookie banner. You can also manage cookie preferences through your browser settings.
  • Withdraw consent: Contact us at info@rjviptransfer.co.uk or use the unsubscribe link in marketing emails. You can also change your cookie preferences at any time by clearing your browser cookies or contacting us.
  • Important: Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. This means that any data processing that occurred while your consent was valid remains lawful.

Information Sharing and Disclosure

We share your information only in the following circumstances:

Transfer Partners

We share your booking details (name, contact info, pickup/dropoff, dates) with verified transfer partners to fulfill your booking. All transfer partners are bound by GDPR-compliant Data Processing Agreements (DPAs) that require them to protect your data and use it solely for the purpose of providing the transfer service.

Service Providers

We may share information with trusted service providers (payment processors, email services, hosting providers) who assist in operating our platform. All service providers are bound by GDPR-compliant Data Processing Agreements (DPAs) and confidentiality agreements. Personal data is only shared with these parties to fulfill your booking or for essential operational purposes.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of others.

With Your Consent

We may share information with your explicit consent or at your direction.

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party data processors are contractually bound by GDPR-compliant agreements to protect your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

Data transmitted over the internet is encrypted using SSL/TLS technology

Secure Storage

Personal data is stored on secure servers with restricted access

Access Control

Only authorized personnel have access to your personal information

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Breach Notification: In the unlikely event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority (the Information Commissioner's Office in the UK) without undue delay, and in any event within 72 hours of becoming aware of the breach, where feasible. We will provide clear information about the nature of the breach, the likely consequences, and the measures we are taking to address it.
Data Breach Notification Statement: In the event of a personal data breach that poses a risk to customer rights and freedoms, affected individuals will be notified in accordance with UK GDPR requirements.

Automated Decision Making and Profiling

Automated Decision / Profiling Disclosure: The company does not carry out automated decision-making or profiling that produces legal or similarly significant effects on customers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies.

Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. They include:

  • Session management
  • Security and authentication
  • CSRF protection
  • Cookie consent preferences

Consent required: No (legitimate interest)

Analytics Cookies

These cookies help us understand how visitors use our website:

  • Page views and navigation
  • Time spent on pages
  • Popular content
  • Error tracking

Consent required: Yes (you can refuse via cookie banner)

Functional Cookies

These cookies remember your preferences:

  • Language preferences
  • Form data (temporary)
  • User interface preferences

Consent required: Yes (you can refuse via cookie banner)

Managing Cookies: You can refuse or delete cookies through your browser settings or our cookie consent banner. However, blocking essential cookies may prevent the website from functioning properly, including booking functionality and secure payment processing. You can change your cookie preferences at any time by clearing your browser cookies or contacting us.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information (subject to legal obligations)

Right to Object

Object to processing of your personal information for certain purposes

Right to Data Portability

Request transfer of your data to another service provider

Right to Restrict Processing

Request limitation of how we process your information

How to Exercise Your Rights: To exercise any of your rights, please contact us:

Response Time: We will respond to your request within 30 days, as required by UK GDPR. If your request is complex, we may extend this period by up to 2 months, and we will inform you of this extension within the first 30 days.

ICO Complaint Right: Customers have the right to lodge complaints with the Information Commissioner's Office (ICO) if they believe their personal data has been processed unlawfully.
Website: https://ico.org.uk

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
Data Retention Table
Data Type Retention Period
Booking Records 6 years
Payment Records 6 years
Consent Logs 6 years
Customer Communication Up to 6 years
Marketing Consent Until withdrawn
Additional Notes: Some data may be retained beyond these periods if we have a legal obligation to do so (e.g., for tax, accounting, or legal proceedings). This retention period complies with UK contract limitation period requirements and HMRC obligations.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child under 18, please contact us immediately at info@rjviptransfer.co.uk, and we will promptly delete such information from our records.

Requesting Deletion: To request deletion of a child's data, please contact us with the following information: (1) the child's name and email address, (2) your relationship to the child, and (3) your contact information. We will verify your identity and delete the data within 30 days.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom, including Turkey (where our transfer partners operate). Such transfers are necessary to fulfill your booking and provide the transfer service.

Safeguards: We ensure appropriate safeguards are in place to protect your data when it is transferred internationally. These safeguards include:
  • GDPR-compliant Data Processing Agreements (DPAs) with all transfer partners and service providers
  • Contractual clauses that require data protection standards equivalent to UK GDPR
  • Regular security assessments and audits of our data processors
  • Limitation of data sharing to only what is necessary to fulfill your booking

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please contact us.

Contact Us

Email: info@rjviptransfer.co.uk
Address: Office 9333 321-323 High Road, Chadwell Heath, Essex, RM6 6AX
Company Registration Number: 17015613

Last Updated: April 5, 2026 | This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Please check back regularly for the latest information.