Frequently Asked Questions | Transfer Help

We monitor all flight times in real-time. There's no extra charge if your flight is delayed.

Our drivers track your flight status and will adjust pickup times accordingly. You'll receive updates via email or SMS if there are significant changes.

We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak season (May-September). However, we also accept last-minute bookings subject to availability.

Yes! You can modify your booking from the Manage Reservation page.

Changes to pickup time, location, or passenger count can be made up to 24 hours before pickup at no additional charge (subject to availability).

We accept payments via the following methods:

• Payment Methods: Online ve Wise
• Full Payment: Complete payment (transfer fee) is required online to secure your booking
• Secure: All transactions are processed securely through our trusted online payment platform

Full payment online (via Revolut, Wise, Visa, or Maestro) is required to secure your booking and ensure driver availability.

All payments are completed online before your journey through our secure payment platform.

Yes! All online transactions are processed securely through our trusted payment platform. We never store your full payment details on our servers.

We work with verified transfer partners offering premium Mercedes vehicles:

• Mercedes Vito VIP: Up to 6 passengers - Wi-Fi, Smart TV, A/C, leather seats
• Mercedes Sprinter VIP: Up to 8 passengers - Spacious, luxury amenities

All vehicles are air-conditioned, fully insured, and regularly maintained.

Yes! Child safety seats are available free of charge for all vehicles.

Please mention the number of child seats you need in the "Additional Information" section during booking so we can ensure proper equipment is available.

Yes! All our vehicles have ample luggage space for standard suitcases and carry-on bags.

If you have oversized luggage (golf clubs, sports equipment, etc.), please mention it during booking so we can arrange an appropriate vehicle.

Yes! All our premium vehicles are equipped with free Wi-Fi and Smart TV entertainment systems, so you can stay connected and entertained during your journey.

We connect you with transfer partners serving the Turkish Riviera region:

• Dalaman Airport transfers
• Marmaris, Bodrum, Fethiye, Ölüdeniz
• Antalya region (on request)
• Inter-city transfers

Yes, you can cancel your booking from the Manage Reservation page.

Refund Policy: You have a 14-day UK consumer right to cancel from the booking confirmation date. If you cancel within 14 days and the service date is after the 14-day period, you receive a full refund of the transfer fee. If the service date falls within the 14-day period, proportionate costs may apply. After 14 days, proportionate costs may apply. See our Refund Policy for details.

You have a 14-day UK consumer right to cancel from the booking confirmation date. If you cancel within 14 days and the service date is after the 14-day period, you receive a full refund of the transfer fee. If the service date falls within the 14-day period, proportionate costs may apply. After 14 days, proportionate costs may apply. See our Refund Policy for complete details.

Absolutely! We only work with licensed, insured, and professional drivers. All our transfer partners are fully authorized and meet strict safety standards. Vehicles are regularly inspected and fully insured.

We are a trusted booking agency that connects you with authorized, reliable, and professional transfer companies.

We carefully vet every partner to ensure they meet the highest standards of safety, comfort, and service. Your booking is handled by verified transfer companies with licensed drivers.

Yes! All our partner drivers speak English and are professional, courteous, and experienced in serving international travelers.

Can't find the answer you're looking for? We're here to help!