Book Airport Transfer Online | Turkish Riviera
Luxury airport transfers in Dalaman, Bodrum and Marmaris. Reserve online in minutes.
Terms & Conditions
Agreement to Terms
Welcome to RJ VIP Transfer Booking Agency. These Terms and Conditions ("Terms") govern your use of our booking platform and services. By accessing or using our website and booking services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
About Our Service
RJ VIP Transfer Booking Agency is a transfer booking agency that connects travelers with verified, authorized, and professional transfer companies. We do not operate transfer vehicles ourselves. We act as an intermediary between you and licensed transfer partners.
Booking and Payment
Full payment is required at the time of booking to confirm your reservation. We accept payments via Revolut, Wise, Visa, and Maestro. Your booking is confirmed only after payment is received and processed.
Cancellation & Refund Policy
As a UK-based transfer booking agency, we comply with the UK Consumer Contracts Regulations 2013. You have the right to cancel your booking within 14 days from the booking confirmation date without giving any reason. The 14-day cooling-off period begins on the date the booking confirmation is issued to the customer.
Full Refund: If you cancel within 14 days from the booking confirmation date AND the service date is scheduled after the 14-day cooling-off period, you are entitled to a full refund of the transfer fee.
Proportionate Costs May Apply: By selecting a service date within the 14-day cooling-off period, you expressly request that the service begins before the end of the statutory cancellation period. Where services are fully performed following such request, statutory cancellation rights may be lost in accordance with the UK Consumer Contracts Regulations 2013. If you cancel after requesting early performance but before the service is fully completed, refunds may be reduced to reflect proportionate operational costs already incurred. These costs may include driver allocation, scheduling, route planning, administrative processing, and dispatch preparation.
After 14 Days: Where cancellation occurs after the 14-day cooling-off period has expired, refunds may be reduced to reflect proportionate operational costs already incurred. These costs may include driver allocation, scheduling, route planning, administrative processing, and dispatch preparation.
Return Trip Reservations: For return trip reservations, if the departure trip has been completed and you cancel the return trip more than 24 hours before the scheduled return date, you are eligible for a refund of the return trip fee only. The departure trip fee is non-refundable as the service has been completed.
eSIM Packages: eSIM packages purchased as part of your booking are non-refundable under all circumstances, including cancellation within the 14-day cooling-off period, after payment confirmation, or for any other reason. Once payment is made for an eSIM package, no refund will be provided regardless of cancellation timing or eligibility for transfer fee refunds.
See our Refund Policy for complete details.
Service Performance & Early Performance Request
By selecting a service date within the 14-day cooling-off period, you expressly request that the service begins before the end of the statutory cancellation period. Where services are fully performed following such request, statutory cancellation rights may be lost in accordance with the UK Consumer Contracts Regulations 2013.
Contract Formation
Timezone Information
Privacy Policy
Information We Collect
We collect information that you provide directly to us when making a booking or contacting us:
- Personal Information: Full name, email address, phone number, country of residence
- Booking Information: Transfer details (pickup, dropoff), travel dates and times, vehicle preferences, passenger count, special requests
- Payment Information: Online payment details (Revolut, Wise, Visa, Maestro), transaction reference numbers, payment status
- Technical Information: IP address, browser type and version, device information, usage data and cookies
How We Use Your Information
We use the information we collect for the following purposes:
- Booking Processing: To process your transfer booking and connect you with verified transfer partners
- Communication: To send booking confirmations, updates, and respond to your inquiries
- Payment Processing: To process your online payments and manage payment status
- Service Improvement: To analyze usage patterns and improve our booking platform
- Legal Compliance: To comply with legal obligations and protect our rights
- Customer Support: To provide customer support and handle disputes or complaints
Legal Basis for Processing (GDPR Article 6)
- Booking Management: Contractual necessity
- Payment Processing: Contractual necessity & legal obligation
- Customer Communication: Contractual necessity
- Fraud Prevention: Legitimate interest
- Regulatory Compliance: Legal obligation
- Marketing (if applicable): Consent
Your Rights
Under data protection laws, you have the following rights:
- Right to Access - Request a copy of the personal information we hold about you
- Right to Rectification - Request correction of inaccurate or incomplete information
- Right to Erasure - Request deletion of your personal information (subject to legal obligations)
- Right to Object - Object to processing of your personal information for certain purposes
- Right to Data Portability - Request transfer of your data to another service provider
- Right to Restrict Processing - Request limitation of how we process your information
- Withdraw consent at any time where processing is based on consent
ICO Complaint Right
Customers have the right to lodge complaints with the Information Commissioner's Office (ICO) if they believe their personal data has been processed unlawfully. Website: https://ico.org.uk
Data Retention
We retain your personal information for:
- Booking Records: 6 years
- Payment Records: 6 years
- Consent Logs: 6 years
- Customer Communication: Up to 6 years
- Marketing Consent: Until withdrawn
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Automated Decision Making
The company does not carry out automated decision-making or profiling that produces legal or similarly significant effects on customers.
Consumer Rights Acknowledgment
Your 14-Day UK Consumer Right
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days of making it, without giving any reason. This right applies to distance contracts (online bookings). The 14-day cooling-off period begins on the date the booking confirmation is issued to the customer.
Full Refund: If you cancel within 14 days from the booking confirmation date AND the service date is scheduled after the 14-day cooling-off period, you are entitled to a full refund of the transfer fee.
Proportionate Costs May Apply: By selecting a service date within the 14-day cooling-off period, you expressly request that the service begins before the end of the statutory cancellation period. Where services are fully performed following such request, statutory cancellation rights may be lost in accordance with the UK Consumer Contracts Regulations 2013. If you cancel after requesting early performance but before the service is fully completed, refunds may be reduced to reflect proportionate operational costs already incurred. These costs may include driver allocation, scheduling, route planning, administrative processing, and dispatch preparation.
After 14-Day Period
Proportionate Costs May Apply: Where cancellation occurs after the 14-day cooling-off period has expired, refunds may be reduced to reflect proportionate operational costs already incurred. These costs may include driver allocation, scheduling, route planning, administrative processing, and dispatch preparation. Refunds are only available if you cancel within the 14-day period and the service date is scheduled after the 14-day period.
No-Show Policy
No-Show Treatment: A no-show may result in the full service charge being applied where the driver attends the agreed pickup location and waits for the contracted waiting time as stated in the booking confirmation. This policy applies regardless of the 14-day cooling-off period or any other refund eligibility criteria, except where required by applicable law.
Service Fully Performed Definition
For the purposes of cancellation and refund rights, a service shall be considered fully performed when:
- The scheduled transfer journey has been completed, OR
- The customer fails to attend the agreed pickup location at the scheduled time and the contracted waiting period has elapsed.
Timezone Information
Refund and Cancellation Policy
Refund Eligibility Summary
| Cancellation Scenario | Refund |
|---|---|
| Within 14 days AND service date after 14-day period | Full Refund |
| Within 14 days BUT service date within 14-day period (You requested early service start) |
20% Deduction Applied |
| After 14 days | 20% Deduction Applied |
| Within 24 hours of service date | No Refund Available |
| eSIM package (data eSIM) Applies when an eSIM is purchased with your booking. The eSIM fee is separate from the transfer fee and is not covered by the transfer refund rules above. |
Non-refundable |
| Return trip: Departure completed, return cancelled (24+ hours before return) | Return Trip Fee Only |
| Return trip: Both trips completed | No Refund Available |
Return Trip Refund Policy
For return trip reservations, the following additional rules apply:
- Departure Trip Completed: If the departure trip has been completed and you cancel the return trip more than 24 hours before the scheduled return date, you are eligible for a refund of the return trip fee only. The departure trip fee is non-refundable as the service has been completed.
- Both Trips Not Started: If neither the departure nor return trip has been completed, standard refund rules apply (14-day cooling-off period, 24-hour restriction, and proportionate costs as applicable).
- 24-Hour Rule: If cancellation occurs within 24 hours of the scheduled return date, no refund is available for the return trip, even if the departure trip was completed.
Your 14-Day UK Consumer Right
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days of making it, without giving any reason. This right applies to distance contracts (online bookings). The 14-day cooling-off period begins on the date the booking confirmation is issued to the customer.
Full Refund: If you cancel within 14 days from the booking confirmation date AND the service date is scheduled after the 14-day cooling-off period, you are entitled to a full refund of the transfer fee.
Proportionate Costs May Apply: By selecting a service date within the 14-day cooling-off period, you expressly request that the service begins before the end of the statutory cancellation period. Where services are fully performed following such request, statutory cancellation rights may be lost in accordance with the UK Consumer Contracts Regulations 2013. If you cancel after requesting early performance but before the service is fully completed, refunds may be reduced to reflect proportionate operational costs already incurred (20% deduction).
Return Trip Reservations: For return trip reservations, if the departure trip has been completed and you cancel the return trip more than 24 hours before the scheduled return date, you are eligible for a refund of the return trip fee only. The departure trip fee is non-refundable as the service has been completed.
24-Hour Refund Restriction
Important: No refunds are available if cancellation occurs within 24 hours of the scheduled service date. This policy applies regardless of the 14-day cooling-off period or any other refund eligibility criteria.
No-Show Policy
No-Show Treatment: A no-show may result in the full service charge being applied where the driver attends the agreed pickup location and waits for the contracted waiting time as stated in the booking confirmation.